Who Succeeds Here
Who Succeeds Here?
Find Out If That’s You.
We’ve onboarded more than 120 owners since 2003 and an interesting pattern has emerged. The owners who do well share a few important traits. And so do the owners who struggle. This page will help you figure out which group you’re in.
120+
Owners Onboarded Since 2003
No
Restoration Experience Needed
6
Traits That Predict Success
$1.9M
Avg. Annual Revenue at Year 2
The Pattern
The Six Traits Our Strongest Owners Share
These aren’t hypothetical ideals. These are the characteristics we’ve observed in our strongest-performing owners across 20+ years of franchising. They come from different backgrounds — but they operate the same way.
Growth-Obsessed
The owners who grow fastest are constantly asking where the next job is coming from. They don’t wait for leads to show up. They have people in the field building relationships with adjusters, property managers, and plumbers every day.
Coachable
They welcome input from their business coach. They follow the system. They implement the recommendations and come back for more. The owners who resist coaching are the ones who plateau.
People-Oriented
Restoration is a relationship business. Your team, your customers, your insurance adjusters, your referral partners — owners who invest in those relationships consistently outperform the ones who rely on inbound leads alone.
Hands-On
In their first year, the best owners are out in the field — on job sites, listening to customers, building trust with their crews by being present and willing to do the work alongside them. That foundation is what everything else gets built on.
Service-Driven
The owners who thrive value being part of people’s lives. You’re entering homes and businesses on some of the worst days people have had in a while. Leading with genuine care and urgency builds the kind of reputation that compounds over time.
Thinking Big
The owners at the top of our system aren’t buying a job — they’re building a legacy. They’re hiring, delegating, investing in equipment, and expanding into second and third territories. They see themselves as the CEO from day one.
A Perfect Fit
Three Types of People Who
Are in an Ideal Position to Succeed Here
Different backgrounds, different starting points — but each brings something that gives them a real advantage in this model from day one.
Perfect For
Existing Home Services Operators
Restoration Can Make a Strong Business Even Stronger
If you run a roofing company, a plumbing operation, a construction crew, or an HVAC business, you already have the infrastructure — the trucks, the crew, the customer relationships. Adding restoration gives you additional revenue streams, insulates you against seasonal slowdowns, and enhances resale value.
A Natural Complement
Your plumbing customers have water damage. Your roofing customers have storm damage. Your construction customers need rebuild services after a fire or flood. Right now, you’re either referring that work out or watching it go to someone else. With a 911 Restoration franchise, you capture it.
What You Bring
Home services operators are some of our strongest owners because they don’t start from zero. You already know how to manage jobs, handle scheduling, and deal with customers under pressure. Your startup costs are lower because the infrastructure is already in place. Most new owners spend their first year building credibility. You walk in with it.
Restoration jobs are primarily funded by insurance — not the homeowner’s budget. Average job values are higher, payment is more reliable, and revenue isn’t tied to whether a customer can afford it out of pocket.
Perfect For
Execs Becoming Entrepreneurs
You’ve Built Careers for Other Companies. Now Build Something of Your Own.
If you’ve spent years in corporate leadership — running teams, managing P&Ls, executing strategy — you already have the skill set that drives success in franchise ownership. What you haven’t had is your own playing field.
Why Executives Can Do Well Here
Franchise ownership isn’t about technical skill. It’s about leadership, operations, and execution — exactly what you’ve been doing. No restoration experience required. We teach the trade. What we can’t teach is how to lead a team, build a culture, and think strategically about growth. You already have that.
What You’re Building Toward
The executives who join our system are building equity in something they own. Some are building toward an exit — positioning a multi-territory operation for acquisition. Some are building a family legacy. Some just want to apply everything they’ve learned in corporate to something where they control the upside.
Each territory covers 300,000 to 350,000 people. Multi-territory expansion is available for owners who want to build a multi-million dollar empire. You get a dedicated coach and direct access to owners who’ve already done it.
Perfect For
Restoration Pros Ready to Own
You Already Know the Business. It’s Time to Build Your Own.
You’ve been doing this work for someone else. You know how to run jobs. You know the certifications, the equipment, the insurance process. You’ve built relationships with adjusters and property managers. The question isn’t whether you can do it — the question is whether you’re ready to own it.
What You Already Have
Restoration professionals have an advantage no other prospect type has: they already know the trade. Water categories, fire damage classes, mold protocols, rebuild scoping — that confidence takes months for new owners to develop. It’s already in your head on day one. Your industry relationships are already in place.
What We Add
You bring the restoration expertise. We bring the system that turns expertise into a scalable business — the brand, the marketing, the CRM, the coaching, the protected territory, and the peer network of owners who’ve already scaled. Coaching is personalized to where you need to grow, not a one-size-fits-all curriculum.
Every year you spend making someone else’s business successful is a year you’re not building equity in your own. The certifications and relationships are transferable. The difference is who benefits from them.
Four Owners. One Pattern.
Real Owners. Different Backgrounds.
The Same Traits That Made Them Successful.
These owners came from different starting points. What they share is how they operated once they got here.
Tomas
Lelczuk
Lelczuk
Today
One of our top-performing branches
The High-Energy Lead Generation Machine
The Background
Tomas tried carpet cleaning and a few other businesses — nothing worked. But he always had incredible energy, wasn’t afraid to get his hands dirty, and his team loved him from day one.
What Made Him Win
Tomas is obsessed with one question: “Where’s my next lead coming from?” His five-person local business development team is out there every day identifying their next job. He’s consistently invested in the right equipment, built a strong team, and solid customer relationships. He genuinely cares.
His Secret
He learned to let go — to delegate to his general manager. Tomas had his hands in everything. But he worked through it because he had that healthy kind of fear that keeps you on top of your game.
Chris
Poulan
Poulan
Today
Consistently growing, year after year
Humble & Persistent — Never Stops Growing
The Background
Chris started with us after trying window cleaning and a Christmas light business. He’s never been afraid to jump in and help his team. He wakes up early every morning, shows up at the office, and does whatever needs to be done right alongside his crew. Remarkably humble and always open to new ideas.
What Made Him Win
Chris is always focused on what’s next and how to grow faster. His instinct is to build relationships — his customers and his team are loyal to him because he’s loyal to them. He’s competitive, obsessed with 5-star reviews and being the best in his market. His first big growth move was adding Contents services — the organizing, cleaning, and storage of people’s belongings during restoration.
His Secret
He’s a natural leader who cares deeply about winning.
Harpreet
Singh
Singh
Today
One of our top-performing branches — four locations
The Connected Opportunist Building an Empire
The Background
Harpreet is a true entrepreneur — travel agency, real estate, construction. A businessman focused on building community. He’s a master networker who knows a lot of people and helps them any way he can.
What Made Him Win
Harpreet is drive. He sees potential wherever he looks. He understands that restoration is relationship-driven — with your team, with your clients, with your community. His radar is always on. When he sees an opportunity, he acts. To date, he has opened four locations.
His Secret
Harpreet didn’t hire strangers to run his operations — he brought in people from his existing network who already had trusting relationships with him.
Nolan
Camp
Camp
Today
A Stellar First Year
The Restoration Pro Who Built His Own
The Background
Nolan spent years mastering restoration from the inside — working for other owners, running crews, building client relationships, and driving results. Eventually the pattern became impossible to ignore: he was the reason things worked. So he made a move. All roads led to 911 Restoration, with prime territories available and a strong brand he could leverage to grow fast.
What Made Him Win
Nolan is wired to compete — and to exceed his own expectations. He works long days fueled by passion and a genuine desire to win. He knows that customer relationships are the essential difference between a business that hums and one that’s always stuck wondering when the phone will ring. Nolan had a record-breaking first year. That doesn’t happen by accident.
His Secret
Nolan backs his experience with decisive action. He is focused every day on turning years of making other people’s businesses successful into a business of his own.
Who Doesn’t Work
We’re Straightforward About This.
It Saves Everyone Time.
Not everyone is a good fit, and we’d rather be honest about it upfront than waste yours or our time.
The Passive Investor
We’ve had people come in with significant capital, attend training, give great speeches, and then go home and do nothing. If you’re looking for something to invest money in without being involved, this isn’t it.
The Person Looking for a Salary
Some people want to buy a steady paycheck. Restoration doesn’t work that way. The people who succeed are the ones pushing for growth, not protecting a baseline.
The Lone Operator
We’ve seen owners do $100K a year for a decade because they didn’t want to build a team. If you’re not interested in hiring, leading, and growing, the model isn’t going to work for you.
Is This You?
The Owners Who Do Well With Us
The owners who do well with us tend to be in their 30s and 40s, come from service or operations backgrounds, are good with people, are willing to get their hands dirty, and are serious about building a real business. No restoration experience needed. We teach the trade. We’re looking for the person.
No obligation. We respond within 1 business day.