About 911 Restoration
Built For Owners Who
Think Bigger
Most people think restoration is about drying walls and removing damage. It’s not. It’s about what happens when someone’s world just got flipped upside down — and who shows up in that moment. That’s the idea 911 Restoration was built on.
284+
Territories Awarded
4.9 ★
System-Wide Google Rating
120+
Franchise Owners
#448
Entrepreneur Franchise 500
The Fresh Start Company Story
How 911 Restoration Was Built Around
What People Actually Need
In 2003, our founder Idan Shpizear recognized something about the restoration business that most people in the industry hadn’t really thought about. When someone’s home is suddenly damaged by water, fire, or mold, it’s not just a property problem. It’s a personal crisis. Our homes are deeply connected to our sense of safety and order. When that’s disrupted, everything feels upended — routines, stability, peace of mind.
But Idan also noticed something else. When the crisis is over and things are finally getting back to normal, it feels incredible — like a fresh start. That insight became the foundation for everything. He didn’t just start a restoration company. He built a culture around understanding what people actually need when they’re going through something difficult. He called it the Fresh Start philosophy. And it’s still how we operate today.
People-First Culture
We built our entire operation around understanding what customers actually need when they’re in crisis — not just a repair, but a restoration of normalcy.
Franchisee-First System
Corporate exists to serve franchisees. Every tool, training resource, and support system is designed to help owners build profitable, sustainable businesses.
Transparent Performance
911 Restoration publishes its complete FDD Item 19 earnings data — one of the only restoration brands in the industry willing to do so.
Protected Territories
Every franchisee owns an exclusive protected territory. Your market is yours — no competing 911 Restoration owner will ever operate within it.
Our Story
From a Single Crew in LA to
One of the Top Restoration Franchise Brands in the US
911 Restoration was founded by Idan Shpizear with a vision that the restoration industry — dominated by large, impersonal corporations — could be transformed by owner-operators who genuinely cared about the people they served. From a single location in Los Angeles, the brand has grown into one of the fastest-expanding restoration franchise networks in North America.
2003
Founded in Los Angeles
Idan Shpizear launches 911 Restoration with a single crew and a commitment to delivering genuine Fresh Starts to homeowners dealing with water damage and property emergencies.
2010
Franchise Model Launched
After proving the model in the LA market, 911 Restoration opens its franchise program — giving entrepreneurs across the country access to the brand, systems, and support to build their own restoration businesses.
2015
National Expansion
The franchise network crosses 100 locations as demand for qualified restoration operators continues to outpace supply in markets across the US. The corporate team expands its training and support infrastructure to match.
2020
Canada Expansion
911 Restoration extends its franchise network into Canada, bringing the Fresh Start philosophy to homeowners and businesses across the border. The brand’s bilingual support infrastructure scales accordingly.
2024
284+ Territories Awarded
With over 284 territories awarded across the US and Canada, 911 Restoration ranks among the top restoration franchise brands in North America — and continues to expand into underserved markets.
2025
Entrepreneur Franchise 500 Recognition
911 Restoration is ranked #448 in the Entrepreneur Franchise 500 and named among Forbes’ best-in-customer-service restoration brands for the second consecutive year.
The Fresh Start Philosophy
The Fresh Start Isn’t a Tagline.
It’s a Responsibility.
“We think of ourselves more like a doctor or nurse with a great bedside manner than a typical service company. When we’re done, the dark cloud lifts — and their lives, homes, and businesses are back to normal.”
Our customers are in crisis when they call us. Their house has been flooded, or there’s been a fire, or they’ve discovered mold behind the walls. They’re anxious and disoriented. They can’t think straight. And they need competent, trustworthy help — urgently.
If you understand how that kind of stress affects people, you behave differently around them — with patience, sensitivity, and empathy. The help we provide starts when we shift our attention from our own challenges to understanding theirs. When our clients sense our confidence and competence, it signals that they’re safe, that they’re in good hands. That’s when their journey to recovery starts — before we’ve even touched the property.
The Fresh Start philosophy is a promise that runs in every direction: to our customers, to our teams, to our franchisees, and to our communities. And it turns out that when you build a business around genuinely caring about people, the business grows.
Built for Owners Who Think Bigger
A System That Adapts to You —
Then Pushes You to Grow
We set out to build a system where the right kind of owner — someone who’s coachable, growth-minded, and serious about building something real — can build a multi-million dollar operation. Our goal is to create 300 more millionaire owners. That’s not a slogan. It’s how we measure whether the system is working.
One of the things that makes our system different is peer-to-peer access to successful owners. There is no substitute for a new owner being able to pick up the phone and talk to someone who’s already been where they are — who’s made the mistakes, figured out what works, and is willing to share all of it. That kind of access isn’t an add-on at 911 Restoration. It’s built into the culture.
We also provide every owner with a dedicated business coach. But coaching at 911 Restoration isn’t one-size-fits-all. Some owners are natural salespeople who need help with operations. Some are operationally sharp but need to learn how to build referral relationships. Our coaches work with each owner to identify what they’re good at, lean into those strengths, and build a team around them that compensates for the rest. That’s what we mean by built for owners who think bigger — we didn’t build a franchise where everyone follows the same rigid playbook. We built one where the system adapts to you.
Peer-to-Peer Network
Direct access to successful owners who’ve already solved the problems you’ll face — built into the culture, not bolted on as an optional extra.
Dedicated Business Coach
Every owner gets a coach who learns your strengths, identifies your blind spots, and builds a growth plan tailored to how you operate — not a generic playbook.
300 Millionaire Owners
That’s the goal. Not a slogan — it’s how corporate measures whether the system is actually working for the people in it.
Leadership Team
Meet the People Behind
the 911 Restoration Franchise Network
The corporate team behind 911 Restoration has built one of the most franchisee-centric support systems in the restoration industry. These are the people who designed the training program, the marketing infrastructure, and the operational playbook that franchisees use to build seven-figure restoration businesses.
Idan Shpizear
Founder
“Be true. Be you. Be Great.”
Miri Offir
Chief Executive Officer
“You cannot inspire unless you are inspired.”
Alex Mariscal
Director of Franchise Support
“Be Grateful and Humble.”
David Wolff
Executive Director of Marketing
“Always Team Before Self.”
Tammy Biggerstaff
Director of Sales & Marketing
“Be The Positive In Every Negative.”
Richard Ortiz
Director of Client Services
“One Band. One Sound.”
Jeff Bennett
Director of Franchise Training
“Be The Positive In Every Negative.”
By the Numbers
911 Restoration Is One of the Top
Restoration Franchise Brands in 2025
Third-party recognition validates what franchisees already know: 911 Restoration is among the best restoration franchise companies to own in the United States.
Founded: 2003
Over two decades of operational experience and brand development, built from a single location in Los Angeles into a nationally recognized franchise network.
284+ Territories Awarded
Across the United States and Canada, with continued expansion into underserved markets offering significant growth opportunity for new franchise owners.
120+ Franchise Owners
A network of owner-operators building real businesses — many operating multi-territory, multi-million dollar operations within the 911 Restoration system.
4.9-Star System-Wide Google Rating
Across all franchise locations, 911 Restoration maintains a 4.9-star average Google rating — one of the highest system-wide ratings of any national restoration franchise brand.
Forbes: Best in Customer Service
Named among Forbes’ best restoration brands for customer service in both 2024 and 2025, reflecting consistent service standards across the entire franchise network.
Entrepreneur Franchise 500 — #448
Ranked among the top 500 franchise systems in the United States by Entrepreneur magazine, reflecting franchisee performance, brand strength, and growth trajectory.
Join Us
If This Sounds Like the Kind of Company
You’d Want to Be Part Of
911 Restoration franchisees enter an insurance-funded, recession-resistant market with a nationally trusted brand, a proven nine-service operating system, and corporate marketing driving inbound leads to their territory from day one. No restoration experience required — everything you need to launch and grow is included. We’d like to hear from you.
Protected Territory
Your market is exclusively yours — approximately 300,000 residents, with no competing 911 Restoration franchisee allowed to operate within it.
Full Training Included
Two-phase onboarding covers every technical and business skill you need before your first job. Zero restoration experience required — most franchisees are operational within 60–90 days of signing.
Published FDD Earnings Data
911 Restoration is one of the only restoration brands to publish its complete Item 19 — full earnings data by quartile, reviewed with your attorney before any commitment is required.
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