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Franchise FAQ

Restoration Franchise Frequently Asked Questions (FAQ)


Click on each question to see the answer.

Does 911 Restoration have any national purchasing agreements with restoration buyers or equipment rental companies?

911 Restoration has multiple national purchasing agreements from equipment and vehicles to consumables and rentals. We can help you with all your needs.

Does 911 Restoration offer financing for new franchisees?

911 Restoration is eager to partner with dynamic franchise members. In cases where a potential franchisee shows great potential but lacks financial means, 911 Restoration may offer in-house financing. Furthermore, 911 Restoration has had great success in working with potential franchisees to pursue a Small Business Administration or Private Lender loan.

Does 911 Restoration offer uniforms, marketing material, and merchandising?

Because 911 Restoration is trademarked, all 911 Restoration branded uniforms, marketing material, merchandising, etc. is available for low-cost purchase through our private e-Store.

Does 911 Restoration provide leads to its franchisees?

911 Restoration was a pioneer in online marketing in the restoration industry. Our in-house Google Pay-Per-Click (PPC) management and Search Engine Optimization (SEO) staff manage your marketing campaigns.

Does 911 restoration Utilize customer retention software?

Our 24-hour dispatch center is the first point of contact with your customers. Once your customer’s information is entered in our Customer Retention Software, the work order is electronically dispatched to you and your staff.

How much equipment do I need prior to launch?

At minimum 4 large dehumidifiers, 2 air filtration devices, 20 air movers, extraction equipment and various power tools. A more detailed equipment list will be provided to you during the franchising process.

One of my biggest challenges is working with Insurance Adjusters. Does 911 Restoration offer estimating or pricing support for their franchisees?

911 Restoration offers assistance with Xactimate estimating services. Xactimate, often called the language of the insurance industry, dictates a restoration company’s pricing. Additionally, our process department can support you in negotiating with insurance adjusters.

What can I expect to invest in a new 911 Restoration location?

Please refer see our “Investment” page for start-up cost.

What efforts does 911 Restoration make for future business development?

911 Restoration is currently working with several national Insurers, property and facility management companies to become their preferred vendor.

What kind of new franchise training does 911 Restoration offer?

After a week of intensive training, ranging from marketing and business development to water restoration and mold detection, at our Los Angeles Headquarters, you will be assigned to an established branch for field training. We will tailor your training to your experience level.

What makes 911 Restoration stand out from their competitors?

911 Restoration has a proven track record of growing small owner/operator restoration businesses into multi-unit operations by providing consistent lead sources and strong management support.

What personnel do I need?

While a part-time office manager and at least one, full-time Project Manager is recommended to begin with, some new locations have begun with only an owner/operator.

What type of certifications and licenses do I need to operate?

At minimum your branch must hold a General Contractors license (if required by law) and the following IICRC certifications:

  • Water Restoration Technician
  • Applied Microbial Remediation Technician
  • Fire & Smoke Restoration Technician
  • Odor Remediation Technician