11
Jun
From Start-Up to Scale-Up: How Chris P. Built a Thriving 911 Restoration Franchise in Reno, Nevada
Watch the Video:
A Fresh Start for a New Chapter
When Chris P. joined the 911 Restoration franchise system in Reno, Nevada, he wasn’t just looking to start a business—he was ready to create something meaningful. He wanted the opportunity to build wealth, lead a team, and serve his community. Today, his operation is thriving—and his journey holds powerful insights for anyone considering franchise ownership.
Whether you’re a corporate executive craving a change, a tradesperson looking to scale, or an investor exploring high-ROI opportunities, Chris’s story highlights what’s possible when you combine the right mindset with the right system.
🛠 From Ground Zero to a Growing Team
Chris didn’t come from a restoration background. Like many new owners, he entered the industry with more questions than answers. But what made him successful wasn’t experience—it was action.
From day one, Chris leaned on the 911 Restoration onboarding and training system. He immersed himself in the brand’s values, learned the technical requirements of restoration work, and—more importantly—focused on what mattered most: building a strong team.
“If I can do it, anyone can. You just have to be willing to learn, stay focused, and use the support that’s available,” Chris shares in the video.
He hired strategically, trained consistently, and led by example. His first few hires weren’t just employees—they were teammates on a mission. That mindset allowed Chris to grow from a single truck to a multi-tech operation in less than 2 years.
💼 Franchise Support That Feels Like Family
A key reason Chris chose 911 Restoration? The brand’s values and culture.
“It didn’t feel like just buying a business. It felt like joining a family that really wanted me to win.”
From initial onboarding to ongoing coaching, marketing support, tech tools, and 24/7 job intake assistance, Chris always had a system behind him. That freed him up to focus on local business development—building relationships with property managers, insurance agents, and real estate professionals that now feed his business month after month.
📈 Scaling with Purpose: Profit and Impact
Chris didn’t just want to make money—he wanted to make a difference. That’s why he resonated with the brand’s tagline: “Fresh Start.”
911 Restoration isn’t just about drying out walls or removing mold. It’s about showing up during someone’s worst day and helping them feel whole again. Chris internalized that mission and trained his team to do the same.
“We’ve had clients cry, hug us, thank us for being there when no one else showed up. That’s when you realize this is bigger than business—it’s about people.”
That emotional connection creates trust, loyalty, and repeat business. It also attracts great employees—people who want to work somewhere that matters.
🔑 5 Lessons From Chris’s Journey
If you’re considering franchise ownership, here are five powerful takeaways from Chris’s story:
Mindset > Experience
You don’t need a restoration background—you need a problem-solving mindset and willingness to learn.Team First, Always
The difference between a stressed-out owner and a scalable business? Hiring the right people early.Use the System
The 911 Restoration model includes job intake support, national lead generation, tech training, and more. The more you use it, the faster you grow.Local Wins
Restoration is a relationship business. Chris put in the effort to meet commercial property managers, attend local events, and build partnerships. It paid off.Purpose Sells
Clients remember how you make them feel. Leading with compassion and professionalism creates word-of-mouth that no ad campaign can match.
💰 Franchisee Economics: What Success Can Look Like
While individual results vary, the 911 Restoration model is built to scale toward $1 million and beyond. Chris’s franchise is well on track toward seven figures in annual revenue—and he’s not slowing down.
Key revenue drivers in his business include:
Water mitigation jobs from insurance leads
Commercial contracts with local property managers
Fire & smoke cleanup in multifamily properties
Mold remediation for homeowners and realtors
Emergency response during winter freeze events
With high average job values and strong repeat business potential, Chris sees restoration as more than a business—it’s a mission with margin.
👥 Who Should Consider This Opportunity?
Chris’s story is especially inspiring for people who are:
In the corporate world, looking to exit into business ownership
In the trades, ready to level up from technician to business owner
Investors or multi-unit franchisees, seeking recession-resistant growth
Purpose-driven leaders, who want to build teams and serve their community
You don’t need to be an expert in construction or water damage. You need to be coachable, growth-minded, and committed to your team’s success.
📍 Why Reno Was a Smart Market
Chris’s territory includes a mix of residential homes and commercial properties—ideal for restoration. His success also shows what’s possible in mid-sized markets, not just big metros. With extreme weather, aging infrastructure, and growing population, markets like Reno offer long-term opportunity.
📣 Final Words from Chris
“If you’re thinking about it—just take the next step. Call. Learn more. Talk to other franchisees. The system works. I’m proof of that.”
✅ Ready to Start Your Chapter?
If Chris’s story inspired you, here’s what to do next:
🔹 Visit 911RestorationFranchise.com
🔹 Watch more franchisee stories to see if this fits your path
🔹 Schedule a Discovery Call to explore your market availability
💡 Closing Thought
Franchise success isn’t about luck. It’s about choosing the right system, putting in the work, and surrounding yourself with the right people. Chris P. found all of that at 911 Restoration.
And if you’re ready—you can too.