About 911 Restoration
About the 911 Restoration
Franchise Brand
Founded on the belief that restoration is more than a service — it is a chance to give people a Fresh Start. 911 Restoration has grown from a single operation into a nationally recognized franchise brand with 300+ locations across the United States and Canada.
300+
Franchise Locations
4.9 ★
System-Wide Google Rating
$210B+
Industry Annual Revenue
#448
Entrepreneur Franchise 500
Who We Are
The 911 Restoration Mission:
Fresh Starts for Every Customer, Every Time
911 Restoration was founded on a single, defining conviction: that when disaster strikes a home or business, the response should be more than fast and professional — it should be transformative. The brand’s Fresh Start philosophy is not a marketing tagline. It is the operational and cultural foundation that every franchisee, technician, and corporate team member works from every day.
Mission-Driven Brand
Every job is an opportunity to deliver a genuine Fresh Start — not just a repair, but a restoration of normalcy and peace of mind.
Franchisee-First Culture
Corporate exists to serve franchisees. Every system, tool, and support resource is designed to help franchise owners build profitable, sustainable businesses.
Transparent Performance
911 Restoration publishes its complete FDD Item 19 earnings data — one of the only restoration brands in the industry to do so.
Protected Territories
Every franchisee owns an exclusive protected territory. Your market is yours — no competing 911 Restoration owner will operate within it.
Our Story
How 911 Restoration Became One of the
Best Restoration Franchise Companies in the US
911 Restoration was founded by Idan Shpizear with a vision that the restoration industry — dominated by large, impersonal corporations — could be transformed by owner-operators who genuinely cared about the people they served. From a single location in Los Angeles, the brand has grown into one of the fastest-expanding restoration franchise networks in North America.
2007
Founded in Los Angeles
Idan Shpizear launches 911 Restoration with a single crew and a commitment to delivering genuine Fresh Starts to homeowners dealing with water damage and property emergencies.
2010
Franchise Model Launched
After proving the model in the LA market, 911 Restoration opens its franchise program — giving entrepreneurs across the country access to the brand, systems, and support to build their own restoration businesses.
2015
National Expansion
The franchise network crosses 100 locations as demand for qualified restoration operators continues to outpace supply in markets across the US. The corporate team expands its training and support infrastructure to match.
2020
Canada Expansion
911 Restoration extends its franchise network into Canada, bringing the Fresh Start philosophy to homeowners and businesses across the border. The brand’s bilingual support infrastructure scales accordingly.
2024
300+ Locations Nationwide
With over 300 franchise locations across 38 states and provinces, 911 Restoration ranks among the top restoration franchise brands in North America — and continues to expand into underserved markets.
2025
Entrepreneur Franchise 500 Recognition
911 Restoration is ranked #448 in the Entrepreneur Franchise 500 and recognized among the fastest-growing franchise brands — reflecting the network’s consistent expansion and franchisee performance.
The Fresh Start Philosophy
What the Fresh Start Philosophy
Means for Franchise Owners
“Every disaster is an opportunity to give someone a Fresh Start. That belief is what drives every franchisee in our network — and it is what separates 911 Restoration from every competitor we face.”
The Fresh Start philosophy is the operational foundation of every 911 Restoration franchise. It is the reason the brand maintains a 4.9-star Google rating system-wide across 300+ locations — not because customers are satisfied with the repair work, but because they feel genuinely cared for during the worst moments of a property emergency.
For franchise owners, the Fresh Start philosophy is also a competitive advantage. In a market where most restoration competitors are impersonal contractors focused on job throughput, 911 Restoration franchisees build genuine community relationships — with customers, with insurance adjusters, and with referral partners who recommend the brand because they trust the people behind it.
This is what the corporate team means when it says the brand is mission-driven: the mission creates results. Higher ratings drive more inbound calls. Stronger referral relationships drive higher-revenue jobs. A team that believes in what it does delivers better service — which drives the review volume and word-of-mouth that compound over years into market dominance.
Leadership Team
Meet the Leadership Team Behind
the 911 Restoration Franchise Network
The corporate team behind 911 Restoration has built one of the most franchisee-centric support systems in the restoration industry. These are the people who designed the training program, the marketing infrastructure, and the operational playbook that franchisees use to build seven-figure restoration businesses.
Idan Shpizear
Founder
Idan Shpizear is the Founder of 911 Restoration, The Fresh Start Company — a franchise system built for people who want more than just a business. After building the company from the ground up, Idan now focuses on helping franchise owners grow into high-performing operators. His approach is simple: combine a proven model with the right mindset, and real growth follows. He believes the real value of business ownership isn’t just financial — it’s who you become in the process.
Miri Offir
Chief Executive Officer
CEO of 911 Restoration Franchise since 2003, Miri has worked across nearly every role — from building the marketing arm to collaborating with hundreds of franchise owners at every stage of growth. She leads with a focus on developing high-performing, collaborative teams where people genuinely want to win together. “When we get it right, we don’t grow businesses, we change lives.”
Alex Mariscal
Director of Franchise Support
Alex Mariscal is the Director of Franchise Support at 911 Restoration, where he has spent the past eight years focused on strengthening franchise relationships and driving system-wide performance. He works closely with franchisees to support their growth, improve operations, and ensure alignment with brand standards. Known for his hands-on approach and focus on practical solutions that drive long-term success.
Tammy Biggerstaff
Director of Sales & Marketing
Tammy Biggerstaff has been in Restoration Sales for 18 years. As Director of Sales and Marketing, she trains franchisees on practical, tactical sales approaches that drive real revenue growth and leads National Accounts across the network. IICRC certified in Water, Fire, and Odor Removal. Author of a Restoration Sales eBook covering the tactical approach to sales within the industry.
Richard Ortiz
Director of Client Services
Richard Ortiz oversees National Accounts, the 24/7 call center, and vendor relations across the US and Canada. Having progressed through multiple leadership roles within the organization, he has built a strong foundation in operations, analytics, and business development. Passionate about building strong teams, fostering accountability, and developing processes that support long-term growth across the franchise network.
Jeff Bennett
Director of Franchise Training
“Be The Positive In Every Negative.”
Awards & Recognition
911 Restoration Is One of the Top
Restoration Franchise Brands in 2026
Third-party recognition validates what franchisees already know: 911 Restoration is among the best restoration franchise companies to own in the United States. These recognitions reflect the brand’s consistent performance, franchisee satisfaction, and system-wide operational standards.
Entrepreneur Franchise 500 — #448
Ranked among the top 500 franchise systems in the United States by Entrepreneur magazine in 2025, reflecting franchisee performance, brand strength, and growth trajectory.
4.9-Star System-Wide Google Rating
Across 300+ franchise locations, 911 Restoration maintains a 4.9-star average Google rating — one of the highest system-wide ratings of any national restoration franchise brand.
IFA VetFran Participant
An official member of the International Franchise Association’s VetFran program, offering a 35% franchise fee discount to honorably discharged veterans and active-duty service members.
Forbes Best Water Damage Companies
Named among Forbes’ best water damage restoration companies nationally, reflecting the brand’s consistent service standards and customer satisfaction metrics across the franchise network.
Fastest-Growing Restoration Franchise
Recognized as among the fastest-growing restoration franchise brands in North America, with consistent territory expansion across underserved markets in the US and Canada.
IICRC-Aligned Training System
The 911 Restoration training program is aligned to IICRC (Institute of Inspection, Cleaning and Restoration Certification) standards — the industry’s primary professional credentialing body.
Join the Network
Ready to Join Our
Success Story?
911 Restoration franchisees enter an insurance-funded, recession-resistant market with a nationally trusted brand, a proven nine-service operating system, and corporate marketing driving inbound leads to their territory from day one. No restoration experience required — everything you need to launch and grow is included.
Protected Territory
Your market is exclusively yours — approximately 300,000 residents, with no competing 911 Restoration franchisee allowed to operate within it.
Full Training Included
Two-phase onboarding covers every technical and business skill you need before your first job. Zero restoration experience required — most franchisees are operational within 60–90 days of signing.
Published FDD Earnings Data
911 Restoration is one of the only restoration brands to publish its complete Item 19 — full earnings data by quartile, reviewed with your attorney before any commitment is required.
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