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Support & Training

We provide much more than a business in a box. We coach our fire and water damage restoration franchisees on how to manage their time, team, and money to successfully think like a CEO.

Leading the industry requires much more than examining the current marketplace. We train our franchisees on how to develop new and maintain existing relationships through delivering the highest customer experience in all aspects of their business.

What kind of franchisee training do we provide?

Business Development: Learn what you need to be successful in the disaster restoration industry, from competitor business models to the best vendors to work along side. We will teach you how to handle large loses and partner with HOA’s. We will make sure you leave our week long training session with the ability to make cold calls, speak with agents, work with commercial clients, and deal with any other worries that may arise.

Field Training: After a week of training at our Los Angeles headquarters, new franchisees will receive on-location field training. This is to give a “day in the life” look at what is in store for the best water damage restoration companies. With over 70 locations in the U.S. and Canada, we have learned the best way to prepare our water restoration franchisees for the business.

Marketing Training: During our training week at headquarters, our franchisees have the opportunity to meet our panel of in-house experts that will coach them on various key components of successfully running their own restoration business, including local marketing, SEO, PPC, and Social Media.

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IICRC Training: We encourage our disaster restoration franchisees to pursue IICRC certification and we offer extra training during your week at our headquarters in Los Angeles. We make sure our franchisees are fully prepared to start work as soon as that first call comes. You need to be WRT, OCT, FSRT, and AMRT certified to efficiently tackle any job that comes to your restoration company.

Here are a few topics we cover in our week long training:

  • Learn about the trade: Water, Fire, & Mold
  • On the job site: Estimating & Inspecting
  • Creating & Insuring a Bill
  • Collection (Resources for collection)
  • Business Planning & Budgeting
  • Phone etiquette to win over commercial clients

What kind of ongoing support do we offer?

Our franchisees receive an out pour of ongoing support to successfully manage their daily operations like a CEO. Our team is here to provide you with the support you need to smoothly run your day-to-day operations including, branding, marketing, lead generation, job estimation support, and 24/7/365 days phone support.

Operational Support:

As soon as you on-board as a 911 Restoration franchisee, our operational business coach will work with you hand in hand to train you on how to be a better business owner. From handling the initial dispatched call that is warm-transferred from our call center, to closing a deal, our franchisees will be coached every step of the way.

No two individuals are alike, that’s why our management training is customized to each franchisee’s skill-set to help focus on developing in key areas of the business where they may need help with the most. When you become a 911 Restoration franchisee, our operational business coach will provide you with a full profile assessment and immediately implement your personalized business plan, goals, and benchmarks to give you everything you need to be successful right now.

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"There’s a huge sense of pride to say that I’m with 911 Restoration. It’s great being a part of a team that supports you like family."


911 Restoration of Washington D.C.

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